FREQUENTLY ASKED QUESTIONS

Yes.  We ship every product to all countries, worldwide!  If you are having a problem ordering anything from our website, get in touch and we will help you resolve the issue.

No.  There are absolutely no watermarks on any products you purchase.  These are only present online to deter image theft and help us protect our copyright material online.  Absolutely no watermarks are present on anything you order.

Every product we offer has details of production and delivery timescales alongside the product description.  We have also put together some shipping information which provides some estimated delivery timescales for all our products.  Get in touch to discuss any specific or bespoke delivery requirements you may have before you make your order and we'll try our best to  help.

Any goods ordered via The Greyfriars Bobby Store website to a destination out with the UK may be subject to local taxes, custom fees and/or other similar costs applicable to the destination country - it is the responsibility of the customer to ensure they are aware of any such costs and willing to pay these costs.  The Greyfriars Bobby Store is not responsible for such costs.

Due to the fact every product is customised and produced specifically for you i.e. the image you want produced as the product you want, in the size/format you want, we cannot offer refunds if you change your mind.  Every product is essentially customised to meet your very specific requirements and thus we ask you order carefully and get in touch if you need any help with your purchase, before checking out.  DoUnfortunately, mistakes with the order process cannot be rectified after you have completed your purchase.

Yes.  We undertake bespoke art commissions whereby we can produce an image specifically for you.  Get in touch if you require this service.

Yes.  All our images are available for any/all editorial uses, with licenses to suit all requirements and budgets.  Our rates are reasonable and having worked with many large newspapers and publications in the past, we will have something to suit your requirements and needs.  We can also supply the images you need quickly, where time is of the essence and editorial deadlines need to be met.  Get in touch to discuss your specific requirements today.

Yes.  All our images are available for commercial use, with licenses to suit all requirements and budgets.  Our rates are reasonable and having worked with many organisations in the past, we will have something to suit your requirements and needs.  Get in touch today to discuss your specific requirements.

Yes.  We can supply you any product you see on the website in any quantity you require with no upper limit on production.  In addition, we can create new versions of our products to suit your needs too, including calendars and 1000 piece jigsaws, using any of the images you see and those we hold in our archive.  Discounts may also be available for later orders and/or those seeking to place sizeable repeat orders.  Get in touch today to discuss your specific requirements.

No.  We do not supply images for free to anyone, anywhere at any time.  Every image in our archives is subject to copyright protection and will never be supplied without an appropriate license.  Any usage of our images without a valid license is illegal and infringes in our intellectual property rights.  We will seek recompense for all such illegal usage, taking legal action if necessary.  Get in touch to discuss your specific requirements and to arrange any license you may require - our terms are favourable and our licenses are flexible to suit all needs.

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